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A CMR waybill contains all the relevant information about a road freight shipment. It is the agreement between the shipper, the carrier, and the receiver. It regulates liability, damages, and compensation. For a long time, the logistics industry was one of the biggest fans of paper. Everything …

What does digitalisation in customs mean to you? I think it’s a giant step forwards. When technology is making progress in all other sectors, we [the customs industry] can’t be sitting here doing declarations by hand anymore. In an accuracy-sensitive industry like ours, having the numbers, …

What do we mean by “neutrality” at Customs Support? For us (and for you), it’s important that we remain free from bias so that we can act to our fullest potential as customs partners.  What this means is that we take an unbiased approach to everything that we do: There is no favouritism towards …